Cancellation policy
We value your time and want every appointment to start and end when it should. Here is what that means in practice.
We hold your slot for fifteen minutes past the start time.
We reach out by call, text or email the day before.
Charged on the service booked when there is no notice.
The policy, in plain terms
Nothing here is designed to catch you out. It exists so the client after you isn’t kept waiting, and so a technician’s chair doesn’t sit empty.
If something has gone wrong on the day, call the studio. We would much rather hear from you than mark a no-show.
Arriving more than 15 minutes late
We reserve the right to cancel any appointment that is more than fifteen minutes late, so that the appointments after yours still start and end on time. Booking in advance is the easiest way to avoid a tight arrival.
Confirming your appointment
We will reach out by call, text or email at least 24 hours before your scheduled appointment. Appointments that have not been confirmed within 12 hours of the appointment time are subject to cancellation.
No-show appointments
Any no-show appointment will be charged 50% of the service booked. We appreciate your understanding — an unfilled chair cannot be offered to anyone else at short notice.
Rescheduling
You can move your appointment yourself from your booking confirmation, or call the studio and we will find another time. There is no charge for rescheduling.
Move it, don’t miss it.
Reschedule from your confirmation, or call the studio and we’ll find another time.